Support

fist — Receipt Scanner · Last updated: 24 August 2026 · Türkçe

Something not working, or something you want to ask? The topics below cover the most common questions. If yours isn't here, write to us directly: fistdestek@gmail.com. We reply within three business days.

SECTION 1 — Contact

When reporting a problem, these details speed things up: your device and OS version, the app version (shown at the bottom of the Profile screen), what you did and what you expected. Please don't send receipt photos — if we need one to understand the issue, we'll ask.

SECTION 2 — Scanning

Which files can I scan?

JPEG, PNG, WEBP and HEIC/HEIF photos, and PDF documents. A single file can be up to 10 MB. Photos are downscaled on your device before they are sent.

The receipt was read incorrectly. What now?

Scanning is done by AI and may not always be correct. After a receipt is saved, tap it to edit the store name, date, line items, tax, total and category by hand. Your corrections are permanent. For official records or filings, always rely on the original receipt.

It says "no receipt found"

Two different situations show the same screen: the image may be too blurry or too dark to read, or no receipt was found in the photo. Place the receipt on a flat surface and shoot from above, without shadows, with the whole receipt in frame. Flattening long receipts noticeably improves reading.

Scanning is slow or fails

Scanning requires a connection to the service that reads the image, so a slow connection means a longer wait. On a temporary failure the app retries a few times on its own. If it keeps failing, try again in a few minutes — a failed scan does not count against your quota.

Does it work offline?

You can view your records, charts and history offline, and enter receipts by hand. Reading a photo requires an internet connection.

SECTION 3 — Account

Can I use the app without an account?

No. After the introduction screens you are asked to sign up or sign in. The account is needed for three things: syncing your records across devices, the shared family budget, and giving each person a fair scan allowance.

Once you have an account the app works offline too: a copy of your records, charts and history stays on your device. Only reading a photo needs a connection.

I forgot my password

Tap "Forgot password" on the sign-in screen. A 6-digit code is sent to your email address; enter it in the app and set a new password. The code is valid for one hour. If the message doesn't arrive, check your spam folder.

The verification email never arrived

Check your spam folder and make sure the address is spelled correctly. If it still doesn't arrive, write to us — we'll check the account and help manually.

How do I delete my account?

In the app: Profile → Advanced → Delete My Account. For details and for requesting deletion by email, see the Account Deletion page.

SECTION 4 — Limits and Pro

How many receipts can I scan?

Entering receipts by hand is unlimited and doesn't count against the quota.

What does Pro cost?

It is free right now. The app is in its early-access period and nothing is charged; there is no payment screen in the app and no card details are requested. If a paid period begins, it will be announced in advance.

How does the shared (Family) budget work?

One person creates the pool and shares an invite code; up to 5 people including the owner can join. Everyone's receipts appear in the shared totals and Pro benefits apply to all members. If someone leaves the pool, their own receipts stay with them.

SECTION 5 — Export

My CSV file collapsed into a single column in Excel

The file isn't broken. Excel opens CSV files using its own separator setting, and when that setting is a semicolon instead of a comma (or the other way round), the whole row lands in one cell. The fix: use Data → Text to Columns in Excel and pick the separator, or import the file into a blank sheet via Data → From Text/CSV. The same file opens directly in Google Sheets and LibreOffice.

The PDF report

The total for the selected period, the receipt count, the category breakdown and the expense detail come out in a single document. Export is part of Pro.

SECTION 6 — Notifications and streaks

The app can remind you when you haven't added a receipt for a while. These notifications are scheduled on your phone, not sent from a server, and they never contain spending details. You can turn them off from your device's notification settings for the app.

A "streak" is the number of consecutive days you've added a receipt. Missing a day breaks it; you have a limited number of rescues.

SECTION 7 — Privacy

What data is collected, where it is stored and what rights you have are set out in the Privacy Policy and, for users in Türkiye, the Data Protection Notice. Requests about your personal data can be sent to the same address (fistdestek@gmail.com).